Refund policy

Items are made per order and not eligible for returns or refunds unless you received the wrong item or item arrived damaged. 

To start a return, you can contact us at kmscustomcreations.sd@gmail.com. 

Items must be unwashed and never worn in order to be eligible for possible return or refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kmscustomcreations.sd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact must be made within 7 days of receiving items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kmscustomcreations.sd@gmail.com.